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An open letter to Radio Shack
Dear Radio Shack, I hope that this letter finds you well, and that you take some of what I’m about to say to heart. Not only your success, but in my opinion, your survival, depends on it. You’ve...
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A better way to upload files to the VMWare Datastore
Working with Cisco UC, I spend a lot of time uploading ISO’s to the VMWare datastore on machines throughout the datacenter. Most times I simply open the VSphere client, browse the datastore, and use...
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Adding a ‘Number of Calls in Queue’ gadget to Cisco Finesse Supervisor Desktop
Update: 2/6/2015 – This has been corrected in UCCX 10.6 – So just upgrade to that instead of doing this :) But I’ll keep the posting in tact below for historical purposes. ——- So I’ve got to be...
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It’s time to go Crazy, be Livin’ on the Edge, and for sure you Don’t Want to...
Cisco Live 2015 is right around the corner and if you haven’t registered yet (guilty, but I’ll fix that soon) you really need to get on it! I’ve been attending Cisco Live since way back in the...
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My take on influence marketing programs
A few months ago I was graciously invited to attend as a delegate for Networking Field Day 8 in San Jose. It was an amazing experience,, having the opportunity to represent the industry and some of my...
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Announcing some Changes to the CCNA Voice, CCNA Video, and CCNP Voice...
Cisco recently announced some significant changes to the CCNA Voice and CCNP Voice certifications, and if it’s any indicator from what we saw when the CCIE Voice was retired about a year ago, people...
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Practical Cisco UCCX Scripting Techniques Course
I just launched a new course on Pluralsight for Practical Cisco UCCX Scripting Techniques – check it out if you want to get started with UCCX scripting....
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Dealing with end of support products / SRST
As a partner engineer, I get this question a lot – “I’m upgrading to Cisco Unified Communications Manager 10.5, can I keep my Cisco 2800 gateway, it still works just fine?”, and I’m sure those of you...
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Dealing with Out of Band communications and WAN failure
A few weeks ago while attending Cisco Live in San Diego, I was invited by the Tech Field Day group to participate in a couple of sessions, and I wanted to share my responses to one in particular today,...
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Be the dumbest person in the room
Working in IT, you run into people with all sorts of ego. It’s hard not to develop one yourself. One lesson I learned a long time ago was that you need to be the dumbest person in the room. Surround...
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Re-Branding is hard work!
I’ve been using the @ciscovoicedude identity on Twitter for years, but recently I’ve found that (no big surprise here), it’s not just about voice anymore. I’m not just a voice dude, I’m a Collaboration...
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So what’s with this ninja thing?
Lets call him the mascot, for all intents and purposes. I want to try and be more like a ninja. Now lets not go equating the word ‘ninja’ to ‘expert’ – that’s not what this is about at all. A...
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A tip for dealing with prompt recording in UCCX
We all have prompt recorder apps. Some of us even build elaborate ‘Administrative IVRs’ to allow our callers to control IVR call flow behaviors (often building in a prompt recording mechanism)....
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Squirrel!
Squirrel SQL Client that is… I’m getting ready to do some app/dev against the UCCX database, and I needed a nice SQL browser to poke around with. Squirrel! Check out the following URL for a...
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Pay no attention to the man behind the curtain.
We’ve all seen the Wizard of Oz, and I’m sure we all remember the story of ‘ the man behind the curtain’. Over the past few weeks I’ve been reflecting on some of the evolution we have seen in how...
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My love/hate relationship with HBO Now.
A couple of months ago, I discovered the HBO Now streaming service. I don’t subscribe to cable TV, most of my television comes from streaming service such as Netflix, and I visit the Redbox for new...
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